When is the latest I can return an unwanted Christmas present?

If you bought a Pay As You Go mobile, our Pay As You Go Mobile Broadband (including Ready-to-go kits), or any accessories between 23rd November 2009 and 24th December 2009 you’ll be able to return them any time before the 11th January 2010. Your mobile and/or accessories must be unused, but you can return your Mobile Broadband dongle/modem providing it hasn’t been used for more than 3 days from the date you first started using it. Just so you know, you won’t be able to return anything that is marked, scratched or damaged in any way.

If you bought your mobile online or via telesales:

If you’re a new customer who purchased your mobile via www.euro-fone.co.uk or from our own telesales team and for some reason you change your mind, provided you have not used your mobile, you can return it within 14 days of delivery. You'll also have to return the original boxed accessories and documentation ‘as new’.
This policy doesn’t apply:

• to new customers who did not purchase their mobile via 3's telesales team or via www.euro-fone.co.uk to new customers who purchased their mobile via Euro Fone's telesales team who have used their mobile (this means that you may not personalise your mobile in any way, or use any of the Euro Fone Services, or take photos or videos or load any data onto the mobile), or
• to existing customers who choose (where allowed by Euro Fone) to upgrade their mobile.

In all circumstances you must return your mobile to the retailer from which you bought it, along with the original boxed accessories and documentation 'as new'. If you are unsure what to do or who to contact. Call 0843 373 3333 and we will advise you if you are eligible under this Returns policy and how to return your mobile and original boxed accessories. Always retain copies of your receipt and proof of postage. Your refund will be in the same form as your original payment.

Returning a Mobile Broadband Modem:

If you're a new Mobile Broadband customer and for some reason you change your mind, you might be eligible under our Returns Policy (see below) to return your modem. There are a few simple rules that you need to follow before you return your modem as they apply to all modem returns:

1. The modem must be returned to the retailer you bought it from
2. The Modem and SIM pack must be in its original box - together with any documentation or accessories contained in the box - and returned in 'as new' or 'as sold' condition
3. If you have used your modem we may charge you for any of our Euro Fone Services you've used at our standard rates set out in the Price Guide
4. If you're returning a Pay As You Go modem we won't offer a refund on Top-up vouchers or any remaining Pay As You Go credit
5. Retain a copy of your receipt and proof of postage if returned via Royal Mail as refunds will be made in the same form as your original payment.

If you bought your Modem then you can return it within fourteen days of purchase to the retailer you bought it but you must'nt have used it for more than three consecutive days.